Over 100 call centers in Morocco

Morocco accounts for over 100 call centers that earn a turnover of some MAD 800m (Euro 73m), and secure about ten thousand job opportunities, said, here Thursday, Advisor to the King, Andre Azoulay.

Azoulay, who was speaking at the opening session of the 2nd international fair of call centers, said 85% of this turnover is generated through activities with France and Spain, adding that Morocco will soon host 50% of French off shoring in this field.

The monarch's advisor ascribed Morocco's achievement in the call centers sector to the various incentives offered by the State, pointing out that the quality of human resources, and their cost-related competitiveness, and a flexible and stable social environment have also contributed to the success of this industry.

Azoulay called for a "decentralization" of call centers, deploring the fact that 80% of these centers are concentrated in Casablanca-Rabat region.