Survey finds customs users generally satisfied with services
Morocco, Economics, 7/4/2001

Users of services extended by the "Customs and Indirect Taxes" administration said they are generally satisfied with services, a survey conducted by this administration finds.

The survey, the third of the kind in Morocco, interviewed three categories of users: economic operators and clearance agents, airports passengers and postal services users.

The survey, seeking to identify difficulties and hurdles facing customers and collect proposals, found that economic operators and clearance agents are generally satisfied with the goods verification operation, mainly the clearance time and customs procedures-related procedures. However, they say the customs administration should ease procedures, take assistance and communication measures and improve the customs-operators partnership.

Meanwhile, only 1% of the 10,008 polled passengers said they encountered difficulties when having their luggage checked by customs agents, for another 1.7% queuing is the major problem and customs control presents a problem for 1.4% of passengers.

A percentage of 70% of postal services users said they are happy with the customs control quality, while 7.8% say it is too slow and 7.6% cite difficulties in payment of duties and taxes. More than 50% want an information and assistance cell.

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